Jesmonite pieces
What materials are used in Solèy Decor products?
Our products are crafted with high-quality, eco-friendly materials. Our home decor items are made from Jesmonite, a sustainable, water-based composite, while our candles are crafted with a luxurious blend of coconut and apricot wax, featuring natural wooden wicks. Our Decorative candles however are made from 100% soy wax.
Are your products handmade?
Yes! Each piece is handcrafted, which means that minor variations and unique imperfections are natural and add to the beauty and individuality of our products.
What is Jesmonite?
Jesmonite is a versatile, water-based composite material known for its durability, eco-friendliness, and ability to mimic natural stone textures. It’s often used for home decor due to its resilience and aesthetic appeal.
How should I care for my Jesmonite decor pieces?
To keep your Jesmonite items in great condition:
Avoid prolonged exposure to water; clean with a soft, damp cloth.
Avoid harsh chemicals, as they may damage the surface.
Jesmonite is heat-resistant but not entirely heatproof, so avoid placing hot items directly on the surface.
Can Jesmonite pieces be used outdoors?
Jesmonite is primarily designed for indoor use, as exposure to extreme weather conditions can affect its durability. If you choose to display your pieces outdoors, consider keeping them in a covered area and protected from direct sunlight, rain, and temperature fluctuations.
Are Jesmonite items food-safe?
Jesmonite decor items are not food-safe and are intended for decorative purposes only.
Will my Jesmonite piece have air bubbles or color variations?
Yes, small air bubbles and subtle color variations are natural in Jesmonite products. These characteristics result from the casting process and add to the unique, handcrafted quality of each piece.
Wooden Wick candles
What type of wax do you use in your wooden wick candles?
Our candles are made with a blend of coconut and apricot wax, chosen for its clean burn, luxurious texture, and eco-friendliness. This wax blend is free from paraffin, phthalates, and other harmful additives.
How do I care for my wooden wick candle?
To get the best burn from your wooden wick candle:
Trim the wick to 1/8 inch before each burn.
Allow the wax to melt to the edges of the container on the first burn to prevent tunneling.
Avoid burning for more than 3-4 hours at a time.
Are your candles scented?
Yes, our wooden wick candles are scented. They are made with high-quality, phthalate-free fragrance oils to provide a pleasant, subtle aroma that won’t overpower your space.
Are your candles safe for pets?
Our candles are crafted with pet-safe, non-toxic ingredients. However, it’s always best to burn candles in well-ventilated areas and keep them out of reach of pets to ensure their safety.
How long do your candles burn?
Burn times vary based on size and care, but on average, our candles have a burn time of 40-50 hours for medium-sized jars. Following proper candle care tips can help maximize burn time.
What should I do if my candle develops a crack on the surface?
Small surface cracks can occur due to temperature changes or during cooling. They won’t affect the candle’s burn quality or safety. Simply continue to burn the candle as usual, following proper care guidelines.
Can I reuse the candle vessels?
Absolutely! Once the candle has fully burned, you can clean out the container and repurpose it as a small planter, storage for small items, or a decorative piece. Be sure to remove any residual wax and wick before repurposing.
Decorative candles
Are your decorative candles meant to be burned?
We use 100% natural soy wax for our decorative candles. This choice of wax is safe, non-toxic and offers a clean burn if you decide to light the candle.
What type of wax is used in your decorative candles?
We use 100% natural soy wax for our decorative candles. This choice of wax is safe, non-toxic and offers a clean burn if you decide to light the candle.
How should I care for my decorative candles?
To keep your decorative candles in top condition:
Avoid direct sunlight or extreme temperatures, as they may cause the wax to soften or discolor.
Gently dust your candles with a soft cloth if needed.
Can I place decorative candles outdoors?
Our decorative candles are best suited for indoor display. Exposure to sunlight or outdoor temperatures can affect their appearance and quality.
Will decorative candles have any fragrance?
Some of our decorative candles are lightly scented, but many are unscented to serve purely as decor. Check individual product descriptions for fragrance details.
Are the decorative candles safe for pets?
Our decorative candles are made with pet-safe, non-toxic wax. However, it’s recommended to keep them out of reach of pets to prevent any accidental ingestion or knocking over.
How do I safely burn a decorative candle if I choose to light it?
If you decide to burn your decorative candle, follow these steps:
Place it on a heat-resistant, level surface.
Trim the wick to 1/8 inch before lighting.
Keep the candle away from drafts and burn within sight, as decorative shapes may burn unevenly.
Shipping & Returns
How long will it take for my order to arrive?
Processing time is typically 1-5 business days. Estimated shipping times vary based on the shipping option selected at checkout. You’ll see available shipping choices and estimated delivery windows during the checkout process.
What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Please see our Return Policy page for full details.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with a description and photos of the damage at info@soleydecor.com. We will work with you to find a resolution. Please see our Return Policy page for more details.
Do you ship internationally?
Yes, we offer international shipping. Please be aware that customs fees may apply for international orders, which are the responsibility of the customer.